Perform a Traceroute
In the event that you’re unable to access a website and/or domain, one step to debug this issue is to perform a traceroute.
Mac OSX
- Open up the OSX terminal app from under Applications/Utilities.
- When terminal opens, type the following command:
traceroute domain.comnote: replace ‘domain.com’ with the actual domain name to which you want to trace.
If the traceroute is unable to follow the hops of a packet from your computer to the target domain, please review where the last successful hop was. Often times it will be somewhere between your computer and our servers, such as your ISP, or another provider between your ISP and our ISP. If you are unsure, please submit a support ticket and paste the output of the traceroute.
Example output:
$ traceroute ion.planetargon.com
traceroute to ion.planetargon.com (198.145.242.226), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 3.096 ms 1.615 ms 0.915 ms
2 73.90.240.1 (73.90.240.1) 16.886 ms 227.125 ms 157.203 ms
3 ge-2-39-ur01.hollywood.or.bverton.comcast.net (68.87.219.49) 22.438 ms 18.372 ms *
4 10g-9-3-ar01.beaverton.or.bverton.comcast.net (68.87.216.33) 9.726 ms * *
5 12.118.177.49 (12.118.177.49) 11.687 ms 59.717 ms 11.626 ms
6 12.123.44.114 (12.123.44.114) 36.929 ms 17.330 ms 22.207 ms
7 tbr2-p012501.st6wa.ip.att.net (12.122.5.161) 16.795 ms 123.712 ms 223.923 ms
8 12.127.6.61 (12.127.6.61) 17.633 ms 115.563 ms 134.174 ms
9 192.205.33.122 (192.205.33.122) 15.596 ms 16.671 ms 154.475 ms
10 0.so-4-2-0.xt2.sea1.alter.net (152.63.105.86) 209.139 ms 12.036 ms 81.883 ms
11 pos5-0.xr2.sea1.alter.net (152.63.106.234) 43.316 ms 134.824 ms 224.083 ms
12 194.atm6-0.gw3.por2.alter.net (152.63.105.165) 16.985 ms 80.746 ms 97.702 ms
13 infinity-gw.customer.alter.net (208.214.96.30) 69.096 ms 16.583 ms 15.806 ms
14 198.145.240.101 (198.145.240.101) 48.571 ms 120.416 ms 45.719 ms
15 198.145.242.226 (198.145.242.226) 39.852 ms 38.943 ms 42.004 ms
